Job Description

Key Objectives of the Role

Ensure

timely response and resolution

of customer queries and service requests Maintain

accurate operational records and documentation

Support

planning, service, billing, and commercial processes

Improve

customer experience through clarity, coordination, and follow-up

Key Responsibilities1? Customer Communication & Support

Act as the

primary back-office contact

for customers post-order / post-mobilization Receive and log: Service requests Complaints / breakdown intimations Follow-up queries (AMC, PMC, one-time services) Communicate clearly with customers via: Phone WhatsApp Email Provide

status updates

to customers until closure
2? Service & Operations Coordination

Coordinate with: Site supervisors Technicians Planning team Stores & logistics Track: Service visits Breakdown attendance Pending actions Rescheduled jobs Ensure

job closure confirmation

from site teams
3? Documentation & Records Management

Maintain structured records for: AMC / PMC contracts One-time service jobs Installation / dismantling reports Service reports & DPRs Ensure: Client sign-offs are obtained Reports are scanned and uploaded Copies are shared with the commercial team Maintain trackers in: Excel CRM (if applicable) Google Drive / internal folders
4? Billing & Commercial Support

Coordinate with commercial/accounts team for: Billing readiness Pending documents AMC renewal reminders Track: Document submission dates Billing delays due to missing paperwork Follow up internally to

avoid revenue leakage

5? Internal Coordination & Escalation

Escalate unresolved issues to: Operations Manager HOD - Operations Highlight: Repeated complaints SLA delays Resource gaps Support management with

daily / weekly status summaries

Job Type: Full-time

Pay: ₹22,000.00 - ₹28,000.00 per month

Work Location: In person