Job Description

Job Title:

Customer Support Representative

Job Summary

The Customer Support Representative (CSR) is responsible for providing timely, accurate, and professional assistance to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience across all support channels.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or social media Resolve customer complaints and issues efficiently and empathetically Provide accurate information about products, services, and policies Document customer interactions and update records in CRM systems Escalate complex issues to appropriate teams when necessary Follow up with customers to ensure resolution and satisfaction Maintain a high level of professionalism and customer focus Meet or exceed performance metrics (response time, resolution rate, CSAT)

Required Skills & Qualifications

High school diploma or equivalent (Bachelor's degree preferred) Previous experience in customer service or support (preferred) Excellent verbal and written communication skills Strong problem-solving and conflict-resolution abilities Ability to multitask and manage time effectively Basic computer skills and familiarity with CRM tools Patience, empathy, and a customer-first mindset

Preferred Qualifications

Experience in call center or online support environments Knowledge of industry-specific products or services Ability to work flexible shifts, including weekends or holidays

Work Environment

Office-based, remote, or hybrid depending on company policy Fast-paced, customer-focused environment
Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 12 months

Pay: ₹10,869.28 - ₹33,987.60 per month

Work Location: In person