Job Description

Position Overview

A Customer Service Executive is responsible for managing customer queries, resolving issues, and ensuring a high level of customer satisfaction. The role involves communicating with customers through various channels, maintaining records, and coordinating with internal teams to deliver effective solutions.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and chats. Respond to customer inquiries promptly and professionally. Resolve customer complaints and ensure proper follow-up until closure. Maintain accurate records of customer interactions and transactions. Provide product/service information to customers. Coordinate with internal departments (sales, operations, technical support) to resolve customer issues. Escalate complex issues to senior staff when required. Ensure customer satisfaction and maintain service quality standards. Prepare daily/weekly reports related to customer interactions. Adhere to company policies and standard operating procedures (SOPs).
Required Skills

Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Good listening skills and customer-focused attitude. Ability to multitask and manage time effectively. Basic computer knowledge (MS Office, CRM tools). Ability to stay calm and professional under pressure.
Qualifications

Minimum: 12th pass or Graduate (depending on company requirements). Prior experience in customer service preferred but not mandatory. Knowledge of regional language(s) is an advantage.
Work Environment

Office-based, hybrid, or remote (as per company policy). Rotational shifts may apply (depending on industry).
Salary Range

Based on experience and company scale (typically entry-level to mid-level).
Job Type: Full-time

Pay: ₹20,000.00 - ₹33,978.78 per month

Benefits:

Provident Fund
Work Location: In person