Job Description

Job Title:

Customer Service Representative (CSR)

Location:

Mumbai-Hybrid

Experience:

6 months - 1 year

Employment Type:

Full-time

About Vahaflix:

Vahaflix is a fast-growing OTT platform delivering high-quality entertainment content to audiences worldwide. We are passionate about providing seamless streaming experiences and exceptional customer support to our users.

Role Overview:

We are looking for a proactive and customer-oriented CSR to join our support team. The ideal candidate will handle user queries, troubleshoot issues, and ensure our viewers enjoy a smooth and engaging experience on our platform.

Key Responsibilities:

Respond to customer queries via chat, email, and calls in a timely and professional manner.

Assist users with account setup, subscription management, and content-related queries.

Troubleshoot technical issues related to streaming, app usage, or device compatibility.

Escalate unresolved issues to relevant teams while maintaining ownership of the customer experience.

Maintain accurate records of interactions and feedback in the CRM system.

Collaborate with cross-functional teams to identify and resolve recurring issues.

Contribute to improving customer support processes and help create FAQs or knowledge base articles.

Required Skills & Qualifications:

6 months - 1 year of experience in customer support, preferably in OTT, media, or tech-related industries. Good Communication skills.

Basic troubleshooting skills and comfort with digital platforms and streaming services.

Strong problem-solving ability and a positive attitude toward customer satisfaction.

Ability to multitask and manage time effectively in a fast-paced environment.

Familiarity with CRM systems or helpdesk tools is a plus.

What We Offer:

Opportunity to work with a dynamic and creative team in the OTT industry.

Exposure to the latest trends in digital streaming and customer engagement.

Competitive salary and performance-based incentives.

Learning and growth opportunities in a rapidly expanding platform.

How to Apply:

ONLY MUMBAI CANDIDATES

Please send your updated CV to [HR Email] with the subject line:

"Application - CSR Vahaflix"

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Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund Work from home
Work Location: In person