Job Description

Job Title:

Customer Service Representative - Customer Engagement & Retention

Location:

Unit No. 903 & 904 , Opal Square, Road No. 16, Wagle Estate, Near MIDC Office, Thane West

Job Type:

Full-Time

Reports To:

Customer Service Manager

Job Overview:

We are seeking a proactive and empathetic Customer Service Representative to enhance our customer engagement efforts. This role focuses on building lasting relationships through personalized outreach, including feedback collection, birthday and anniversary greetings, and informing customers about exclusive offers. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to manage multiple communication channels effectively.

Key Responsibilities:

Feedback Collection:

Conduct outbound calls and emails to gather customer feedback, ensuring their experiences are understood and addressed.

Personalized Greetings:

Send timely birthday and anniversary messages to customers, fostering a sense of appreciation and connection.

Offer Communication:

Inform customers about current promotions, new products, and exclusive offers, encouraging engagement and sales.

Customer Database Management:

Maintain accurate records of customer interactions, preferences, and feedback using CRM tools.

Issue Resolution:

Address and resolve customer inquiries or concerns promptly, escalating issues when necessary.

Cross-Department Collaboration:

Work closely with marketing and sales teams to align customer engagement strategies with business objectives.

Required Skills & Qualifications:

Communication Skills:

Fluent in English and Hindi; proficiency in Marathi is a plus.

Experience:

Minimum of 1 year in customer service or a related field.

Technical Proficiency:

Comfortable using CRM software, email platforms, and Microsoft Office Suite.

Interpersonal Skills:

Strong listening skills with the ability to empathize and build rapport with customers.

Organizational Skills:

Ability to manage multiple tasks and prioritize effectively.

Problem-Solving:

Demonstrated ability to address customer issues and provide appropriate solutions.

Preferred Qualifications:

Experience in a call center or customer engagement role. Familiarity with customer feedback tools and survey platforms. Knowledge of the company's products and services.

Benefits:

Competitive salary Opportunities for professional development and career advancement.
Contact No : 86556 57783 / 93724 90084 (W

Email : hr@nagrikgroup.com

Job Type: Full-time

Pay: ₹18,000.00 - ?25,000.00 per hour

Expected hours: 8 per week

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person