Job Description

We are a passionate team dedicated to enriching the lives of young learners. Our brand specializes in creating personalized products for children aged 2-7 years, including books and toys that inspire joy and foster a love for reading and imaginative play. We pride ourselves on our commitment to quality, creativity, and customer satisfaction.

Position: Customer Success RepresentativeLocation:

Flexible / Remote

Role Overview:

As a Customer Success Representative at our brand, you will be the front line of communication with our cherished customer base. Your role will be crucial in ensuring customer satisfaction and loyalty by providing timely, empathetic, and effective responses to inquiries and feedback across multiple channels, including social media, WhatsApp, and email. You will play a key role in representing our brand's values and mission, and contribute directly to our growth by enhancing customer experiences.

Responsibilities:

Customer Inquiry Resolution:

Efficiently respond to customer inquiries, concerns, and feedback received via social media platforms, WhatsApp, and email, ensuring a high level of customer satisfaction.

Personalized Communication:

Tailor your communication style and responses to fit the unique needs and situations of each customer, reflecting the personalized nature of our products.

Feedback Collection:

Actively solicit feedback from customers on their experiences with our products and services, identifying opportunities for improvement.

Social Media Engagement:

Monitor our brand's social media channels for customer questions and comments, engaging in a manner that promotes our brand's community-focused values.

Issue Escalation:

Identify and escalate issues appropriately, ensuring complex customer concerns are addressed by the relevant teams swiftly.

Customer Success Metrics:

Track and report on key customer success metrics, including response times and customer satisfaction ratings, to support continuous improvement efforts.

Product Advocacy:

Become an expert on our products and offerings to effectively answer queries and offer recommendations tailored to customer needs.

Collaborative Teamwork:

Work closely with the marketing, product development, and operations teams to share customer insights and contribute to the overall strategy for enhancing customer experiences.
Requirements:

Experience:

1-2 years in customer service, preferably in a role involving social media and digital communication channels. Experience in the children's products, educational, or publishing industry is a plus.

Skills:

Excellent written and verbal communication skills, empathy, patience, problem-solving abilities, and a positive attitude.

Technical Proficiency:

Familiarity with social media platforms, email management systems, and messaging apps. Ability to quickly learn and adapt to new tools and technologies.

Education:

A high school diploma is required; further education or certifications in communication, marketing, or related fields are preferred.
What We Offer:

A remote and flexible working environment. A vibrant, supportive team culture that values innovation, creativity, and individual growth. The opportunity to make a significant impact on the early learning experiences of children. Competitive salary and benefits package.
Application Process:

Interested candidates should submit a resume along with a cover letter detailing their interest in the role and relevant experiences. Please include examples of how you have positively impacted customer experiences in previous positions.

Join Us:

Be a part of a brand that believes in the power of personalized learning and creativity. Help us bring joy and learning to children while growing in a fulfilling and dynamic role. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Work from home
Application Question(s):

Are you ok to attend events/exhibitions when needed ?
Experience:

Customer service: 1 year (Required)
Language:

English (Required)
Work Location: Remote

Expected Start Date: 14/10/2025