Job Description

We are hiring Customer/Technical Support Executives for Telecom process in Mumbai/

Undergraduates freshers/experienced

Salary upto 6 LPA

Rotational (18 Hours US work window, 6:00 PM IST - 09:30 AM IST), 5 days a week

Skills & Competency Requirements

Excellent Communication Skills (Written & Verbal)

- Ability to convey ideas clearly and professionally across all channels.

Active Listening Skills

- Attentive, patient, and capable of listening without interrupting.

Objection Handling Skills

- Ability to think quickly, provide alternatives, and anticipate potential obstacles.

Persuasiveness & Diligence

- Demonstrates persistence and confidence in influencing outcomes.

Achievement Orientation

- Takes ownership of tasks, remains focused on personal performance, and strives to exceed targets.

Team Collaboration & Relationship Building

- Works effectively within a team, building positive relationships with both customers and colleagues.

Constructive Team Interaction

- Listens to and responds appropriately to team members' ideas.

Problem-Solving Skills

- Applies logical thinking to identify issues and implement effective solutions.

Computer Proficiency

- Basic computer literacy with good typing accuracy and speed.

MS Office Knowledge

- Working knowledge of Microsoft Word and Excel.

Industry Experience (Mandatory)

- Prior experience in live chat processes, customer service, or the telecom industry.

Upselling/Proactive Sales Experience (Mandatory)

- Proven ability to identify opportunities and engage in upselling through live chat.
Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

Health insurance Provident Fund
Language:

English (Preferred)
Work Location: In person