Management of customer account responsibilities includes:
Providing communication between customers and all other Optimas Departments and personnel, as necessary.
Entering orders, monitoring order status, and expediting parts for customers
Working with Materials and Production Control, Plan & Schedule assigned account orders
Managing and coordinating RFQs or identifying the proper group to which to transfer
Providing and documenting Feedback on Optimas' relationship.
Analyzing customer demand, usage, and forecasts to map out future orders
Identifying new parts added to the portfolio and working with Demand Management to forecast the parts accordingly.
Providing regular materials status reports to customers and ensuring customer inventory liabilities are appropriately managed
Identifying new opportunities and using these to increase sales with assigned accounts or move them to other teams to develop
Taking appropriate actions to resolve quality issues related to service and product.
Reporting to senior management on account status as required
Proactively interact with customers on an ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Optimas.
Review how Optimas can add value and help with each account's purchasing needs.
Coordinate and lead activities and communication between each account and Optimas' business departments to achieve appropriate business solutions, respond to customers' purchasing needs, and coordinate sales.
Qualifications:
Expert in Customer Service-- Working to achieve all department objectives and goals set by senior management, following all company policies and procedures, and fostering a positive and constructive attitude with all company personnel and customers.
Administration -- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, basic arithmetic, and resources. Achieved with life experience and a recipient of a High School Diploma. Bachelor's Preferred.
Production and Processing -- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Computer Knowledge-- the ability to operate software and electronic devices. Intermediate knowledge of Microsoft Office products (inclusive of Excel, Access, Word, and Outlook).
Oral and Written Expression -- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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