Job Description

Role Objectives

Deliver excellent

customer service

by handling queries, complaints, and requests in a timely and professional manner. Build and maintain

positive client relationships

to ensure customer satisfaction and retention. Provide accurate information and resolve issues effectively.

Core Deliverables

Handle

inbound and outbound calls

to assist customers with queries and support needs. Record, track, and update call logs in CRM/system. Ensure

timely follow-ups

until resolution of client concerns. Maintain a

customer-first approach

, ensuring professional and empathetic communication. Escalate unresolved issues to higher support levels when required.

Skills Required

Mandatory:

Excellent

English communication

(verbal & written) Strong

interpersonal & client-handling skills

Active listening and problem-solving ability

Preferred (Add-on):

Basic

MS Office (Word, Excel, Outlook)

Experience in

customer support, telecalling, or client servicing

Experience

Hands-on:

Minimum 1 year in customer service / telecalling / client-facing role

Total Industry:

1-2 years

Domain:

Customer Service / Telecaller / Client Handling background preferred
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person