Job Description

Job Summary

The Customer Service Representative (CSR) is responsible for managing customer interactions across multiple channels (phone, email, chat, or in-person), ensuring timely resolution of queries, and delivering a positive customer experience. The role involves problem-solving, maintaining service quality standards, and supporting the company's reputation for excellent customer care.

Key Responsibilities

Handle inbound and outbound customer inquiries professionally and efficiently. Provide accurate information about products, services, and company policies. Resolve customer issues, complaints, or requests within established timelines. Escalate complex or unresolved issues to higher-level support when necessary. Maintain detailed records of customer interactions in the CRM system. Meet performance metrics such as response time, resolution rate, and customer satisfaction. Collaborate with internal teams (sales, technical support, operations) to ensure seamless service delivery. Assist in feedback collection and contribute to process improvements. Adhere to company policies, service standards, and compliance requirements.

Qualifications & Skills

Bachelor's degree (preferred) or equivalent work experience. 1-3 years of experience in a customer service role (for entry level); 5+ years for senior CSR roles. Excellent communication skills (verbal and written). Strong problem-solving and conflict-resolution abilities. Ability to multitask, work under pressure, and meet deadlines. Proficiency in MS Office and familiarity with CRM tools (e.g., Salesforce, Zendesk). Flexibility to work shifts, weekends, or holidays if required.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Paid time off Provident Fund
Work Location: In person