Handle inbound calls, emails, and walk-in inquiries from potential and existing clients.
Understand client requirements and suggest suitable property options.
Schedule, coordinate, and follow up on property site visits.
Maintain accurate client records and update CRM systems.
Assist clients with documentation, agreements, and KYC formalities.
Resolve customer queries, complaints, and escalate issues when necessary.
Coordinate between sales, legal, and finance teams to ensure smooth transactions.
Provide post-sales support including payment updates and handover assistance.
Collect and record client feedback to improve service quality.
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