Job Description

Customer Service Executive (Female Only)

Location: Lower Parel

Experience: 2-6 years

Role Overview:

Handle customer queries, resolve complaints, process orders/returns, and ensure customer satisfaction across multiple channels.

Key Responsibilities:

Respond to customer inquiries (phone, email, chat, social media)

Resolve complaints with proper follow-up

Process orders, returns & exchanges accurately

Maintain customer records & feedback

Coordinate with sales, logistics & technical teams

Educate customers on products/services

Escalate unresolved issues as required

Track & report recurring issues for process improvement

Meet performance targets (response time, CSAT, etc.)

Skills & Competencies:

Strong verbal & written communication

Good problem-solving & customer-handling skills

Proficient in MS Office & CRM tools

Ability to multitask under pressure

Qualification:

Graduate/Diploma/ HSC (any stream)

Prior experience in Customer Service / Call Center / E-commerce / Retail preferred

Regards,

Aruna

Super Knit Industries (Brand - Supersox)

Contact. No. 7718843299

Job Type: Full-time

Pay: ₹10,000.00 - ₹19,000.00 per month

Language:

English (Required) Hindi (Preferred)
Work Location: In person

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