Job Description

Job Responsibilities:

? Answers daily customer correspondence via telephone, Email, and Whatsapp from customers. Provides

order assistance and product information in an efficient and professional manner.

? Working in an Inbound process, providing knowledgeable answers to questions about our product,

pricing, availability and dispatch

? Provide accurate, valid, and complete information by using the right resources within the company.

? Handle Customer Complaints and Escalations.

? Provide solutions for basic problems, work within the time limits provided, and take ownership of

issues.

? Go the extra mile to engage with Customer Requirements

Qualifications:

? Prior experience in Customer Service with a Pharma/Life Sciences/Chemicals/Analytical

Instrumentation would be preferable.

? Good communication and presentation skills

? Strong telephone etiquettes to satisfy various customer situations

? Customer-focused with the ability to adapt/respond to different scenarios

? Friendly/professional and Ambitious person

? Problem-solving skills, ability to multitask, prioritize, and manage time

? Ability to work independently and in a team environment and to escalate issues as appropriate.

As a Customer Service Representative, you would have the chance to work with a great team with immense

learning opportunities in the emerging field of Customer Service. The Job allows rotational working hours, is a

full-time opportunity and all the responsibilities will have to be completed while working from office.

Role: Customer Service Representative

CTC: INR 18,000/--26,000/- (Take home salary)

Minimum Requirements: HSC

Work Timings: For Male- Fixed afternoon shift (1 PM-10 PM or 2 PM-11 PM)

For Female- Fixed afternoon shift 12 PM-9 PM

Working Days: 6 days working Monday to Sunday (1 Fixed week off

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?26,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

Customer service: 1 year (Required)
Language:

English (Required) Hindi (Required) Marathi (Required)
Shift availability:

Night Shift (Required) Overnight Shift (Required)
Work Location: In person

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