Job Description

Job Responsibilities:


Answers daily customer correspondence via telephone, Email, and Whatsapp from customers. Provides

order assistance and product information in an efficient and professional manner.


Working in an Inbound process, providing knowledgeable answers to questions about our product,

pricing, availability and dispatch


Provide accurate, valid, and complete information by using the right resources within the company.


Handle Customer Complaints and Escalations.


Provide solutions for basic problems, work within the time limits provided, and take ownership of

issues.


Go the extra mile to engage with Customer Requirements

Qualifications:


Prior experience in Customer Service with a Pharma/Life Sciences/Chemicals/Analytical

Instrumentation would be preferable.


Good communication and presentation skills


Strong telephone etiquettes to satisfy various customer situations


Customer-focused with the ability to adapt/respond to different scenarios


Friendly/professional and Ambitious person


Problem-solving skills, ability to multitask, prioritize, and manage time


Ability to work independently and in a team environment and to escalate issues as appropriate.

As a Customer Service Representative, you would have the chance to work with a great team with immense

learning opportunities in the emerging field of Customer Service. The Job allows rotational working hours, is a

full-time opportunity and all the responsibilities will have to be completed while working from office.

Role: Customer Service Representative

CTC: INR 18,000/--26,000/- (Take home salary)

Minimum Requirements: HSC

Work Timings: For Male- Fixed afternoon shift (1 PM-10 PM or 2 PM-11 PM)

For Female- Fixed afternoon shift 12 PM-9 PM

Working Days: 6 days working Monday to Sunday (1 Fixed week off

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹26,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

Customer service: 1 year (Required)
Language:

English (Required) Hindi (Required) Marathi (Required)
Shift availability:

Night Shift (Required) Overnight Shift (Required)
Work Location: In person

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