The Customer Feedback Officer is responsible for collecting and analyzing client feedback, managing complaints and escalations, coordinating with internal teams for timely resolution, and improving overall customer satisfaction. The role focuses on accurate documentation, reporting insights, ensuring TAT compliance, and supporting service quality and client retention initiatives.
Job Types: Full-time, Permanent
Pay: ?10,000.00 - ?15,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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