Job Description

Are you ready for a new beginning?We need your talent, knowledge and dedication to better our world with biology.Our purpose points the wayIn Novonesis, we know that solutions rooted in biology can help solve humanitys biggest challenges. Since we began more than a century ago, this has been our guide. Its how we've gotten so far. And its how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.Were here to better our world with biology.Job TitleCustomer Service Representative

• Responsible for providing wonderful experience to the Customers from order to its fulfilment.
• The objective of this role is to handle Customer orders, co-ordinating with various stakeholders and ensure its execution to the satisfaction of the Customer's needs.

Key responsibility areas include:

• Customer order Handling and processing
• Co-ordination to ensure order execution on time and full.
• Timely Communication with Customer on order confirmation to Delivery.
• Close co-ordination with Sales, Finance, Warehouse & Logistics, Production, Quality and Planning

Tasks and responsibilities

• Order Handling & Processing

Manage Customer interface to receive orders, its changes and provide timely order confirmation.Process the order in SAP system.Follow QMS and SOP.

• Order Coordination

Coordinate with the logistics, warehouse, planner, Sales, finance and relevant stakeholders in Novozymes to ensure the order is taken care until the invoicing & delivery.

• Service Complaint Handling

Receive and align with relevant stakeholders for resolution.Support in goods return, credit memo/ debit memo if any.

• Digitization Journey for O2C process

Co-ordinate and work with Global teams to implement digitization initiatives in India.Explore the opportunities for digitization for India specific Customer needs

• Compliance and Global projects

• Compliance with QMS, Food safety, GMP standards and operating procedures in line with Novozymes India and global standard.
• Collaboration with global and regional stakeholders

Basic QualificationsBachelors Degree with 5-7 years of relevant work experience.

• Good communication skills in English in a multi-cultural environment.
• Working in SAP environment is must.

Supervisor responsibilitiesNoReporting linesSr. Customer Service Team LeaderPhysical requirements (For North America positions ONLY)NACandidate profileCandidate should have

• Knowledge and hands on experience in handling Customer service profile.
• Experience in working with global teams and stakeholders.
• Team player with high motivation and engagement

Challenges in positionYou can create an impact by

• Ensuring every time xe2x80x98Customers at the core. Maintain Agility and pro-active communication on Customer requirements.
• Unlocking your passion by implementing new Digital technologies, processes, Improvements to give enhanced experience to the Customers

Language of job advertisement (English default)EnglishCould our purpose be yours? Then apply today!At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities atNot the right fit for you?
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