Job Description

Language Preference-English, Kannada,Telugu Mandatory

Job Summary
A professional approach in answering calls and provide information about products and services, taking input of issues and their redress thereof. Maintaining records of transactions and interactions.They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
Responsibilities and Duties
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Required Experience and Qualifications
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Experience-0 to 3 years
Language Preference-English, Kannada,Telugu Mandatory
Job Type: Full-time

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

Kannada (Required) Telugu (Required)
Work Location: In person