Job Description

We are seeking a

dedicated and customer-focused professional

to join as a

Senior Customer Service Representative

.

As the primary point of contact for clients, you will play a key role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and delivering exceptional service. The ideal candidate will possess excellent communication skills, a proactive attitude, and a genuine passion for helping others.

This position requires a high degree of

empathy, professionalism, and the ability to perform effectively in a fast-paced environment

.

Responsibilities

Respond to customer inquiries through

phone, email, and chat

in a professional and courteous manner

Resolve customer issues

promptly and efficiently, ensuring a positive experience Provide accurate

technical support and product guidance

to customers

Escalate complex issues

to relevant internal teams when necessary Maintain and update

customer interaction and satisfaction records

accurately Stay informed about

company products, services, and policies

to deliver up-to-date information

Qualifications

Education:

Minimum

2nd PUC (Intermediate)

or equivalent qualification

Experience:

0-12 years

of experience in customer service or related field

Communication:

Excellent

verbal and written English

communication skills Strong

problem-solving

and interpersonal abilities Ability to

work independently

as well as

collaborate effectively

within a team Positive attitude, professionalism, and a commitment to delivering exceptional customer experiences
Job Types: Full-time, Permanent

Pay: ?22,000.00 - ?50,000.00 per month

Benefits:

Commuter assistance Food provided Health insurance Life insurance Paid sick time Provident Fund
Education:

Higher Secondary(12th Pass) (Required)
Work Location: In person