BOMT/BOH (parent company - overseas) is a Colombo-based service company that
supports international BPO operations and expat teams by providing end-to-end
logistical and operational assistance. We work in close partnership with BPO
companies, helping them and their overseas staff set up and operate smoothly in Sri
Lanka.
About the Role
If you have excellent typing skills, enjoy helping customers, and want to gain
international experience, this opportunity offers a rewarding career path with strong
professional growth.
You will be part of a dynamic team working for our international client who serves
Indian customers, ensuring smooth customer interactions and assisting with market
conversions when required.
Key Responsibilities
Respond promptly and professionally to customer inquiries via chat, email, or phone.
Provide accurate information about company products and services.
Handle customer feedback and complaints with patience and empathy.
Coordinate with the internal team to resolve issues efficiently.
Occasionally assist in market conversion and promotional activities.
Maintain detailed and accurate records of all customer interactions.
Uphold company service standards and policies.
Requirements & Qualifications
Indian nationality - willing to relocate and work in Colombo, Sri Lanka.
Strong communication skills in Hindi and English (written and spoken).
Fluent typing skills and good command of computer applications.
Previous customer service or call center experience is preferred.
Friendly, patient, and professional attitude.
Quick learner with problem-solving and multitasking abilities.
Team-oriented, disciplined, and able to follow instructions.
Benefits
Performance Allowance: Based on company and individual performance, and
overall work conduct.
Meals and Accommodation: Provided by the company.
Additional Benefits:
Regular team-building activities
Birthday and festival bonuses
Why Join Us?
Opportunity to work in Sri Lanka with a reputed international company.
Excellent career growth and training opportunities.
Friendly multicultural environment with supportive leadership.
Attractive compensation and benefits package.
Apply Now: Send your updated CV to saba.s@sutrahr.com
Location: Colombo, Sri Lanka
Job Types: Full-time, Permanent
Pay: ₹50,000.00 - ₹65,000.00 per month
Benefits:
Food provided
Paid time off
Work Location: In person
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