Job Description

Who are we

Gain.pro is on a mission to serve everyone who wants to find, understand and track the companies that matter to them. Our platform empowers investors, advisors, and C-suite executives with the deepest private market insights, combining human curation with GenAI for faster, data-driven decisions.
We serve 100% of MBB/Big-Four advisories, clients representing over $1 trillion of private capital and more than 70% of the top-20 global M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do.
Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and New York, Gain.pro is one of Europe's fastest growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies.

What will be your responsibilities

You will be the backbone of our customer service, supporting our Customer Success team across regions. As Customer Service Representative you will work independently, act as the key contact for customer support and support our strategic market initiatives. This entails:

Customer Support

- You maintain a positive, empathetic and professional attitude toward customers at all times, resolving customer queries in a customer-centric way

Being the voice of the customer

- You gather and structure feedback from customers that is used by the entire organization to improve our product and develop new features

Research support and preparation

- You support our research function in vetting and prep work for investor portfolios coverage based on customer requests.

Gathering customer information

- As a core member of our client-facing team you will engage with our clients proactively to support strategic initiatives

Driving cross team collaboration

- As a focal point for the quality of our end users' experience you will regularly liaise with all different departments and verticals

Using digital tools in your daily work

- You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs

Optimizing our ways of working

- You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro

Who are you

We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech-enabled future of deal making. Moreover, we are looking for the following:

Relevant experience - You have excelled in a client-facing or research-focused role, ideally in the PE/M&A industry, for at least 4 years. Education - You hold a university degree from a leading university. Customer-centric - You have a value-driven customer-first mindset and are keen to deliver top customer experience. Structured - You are well organized and can manage diverse priorities Communication - You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written. Languages - You are fluent in English. Shift timings are 06:00 AM IST to 03:00 PM IST. Candidates should be flexible to work in rotational shifts as we transition to 24/7 coverage.

Bonus points for:

Experience with customer-centric approaches Experience within the PE/M&A industry Experience with company research

What we offer:

Flexibility and freedom Excellent compensation plus night shift / weekend shift allowance as per policy A supportive and collaborative team culture Well-funded company that is healthy and fast-growing Company-wide outings and events We are the European leader with global aspirations, working towards unicorn status; this is the right time to come onboard and take that ride with us
Gain.pro B.V. with its registered seat in Apollolaan 151, 1077 AR Amsterdam, The Netherlands, or another Gain.pro entity which runs the recruitment process, further called ,,Gain.pro", is the controller of personal data you submit as part of the job application. Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for. If you provide Gain.pro with explicit consent, your personal data will be also processed for the purpose of conducting future recruitment processes. Please read the Gain.pro Privacy Policy to acquaint yourself with how Gain.pro processes your personal data: https://www.gain.pro/privacy-policy/recruitment.

Job Types: Full-time, Permanent

Pay: From
950,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Paid sick time Provident Fund Work from home
Schedule:

Night shift Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Application Question(s):

Are you comfortable to work in Bangalore location
Are you comfortable to work in night shifts
What is your official notice period
What is your current fixed annual compensation
What is your expected fixed annual compensation
Have you gained experience in providing customer support to international clients(B2B)

Experience:

Customer service: 5 years (Required)
Work Location: In person