Job Description

We are seeking a proactive and customer-oriented

Customer Service Representative- Technical Support

with at least 1 year of hands-on experience in delivering technical support across multiple channels. The ideal candidate will have a strong background in troubleshooting, excellent communication skills, and the ability to manage both inbound and outbound interactions effectively.

Responsibilities:

Respond to customer queries and technical issues via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve product-related technical concerns to ensure minimal disruption to customer operations. Escalate unresolved or complex issues to appropriate internal teams, ensuring clear communication and follow-through. Accurately document all customer interactions, issues, and resolutions using the company's support tools. Maintain high levels of customer satisfaction through empathetic, solution-driven service. Perform follow-ups to ensure complete issue resolution and customer satisfaction.

Requirements:

Minimum of 1 year of experience in a technical support or customer service role. Excellent verbal and written communication skills in

English and Hindi.

Strong problem-solving and analytical abilities. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with ticketing systems and support platforms is a plus.

Why Join Us?

Opportunity to grow within a dynamic and supportive work environment. Gain experience with a leading technical support team. Enhance your career with hands-on experience in customer engagement and technical troubleshooting.

Apply today and become a key part of our dedicated customer success team!

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?28,000.00 per month

Benefits:

Health insurance Paid sick time
Experience:

Customer support: 1 year (Required)
Language:

Hindi (Required)
Work Location: In person