Job Description

We are seeking articulate, customer-focused, and results-driven

Customer Service Representative

to join our support team in

Bangalore

. The successful candidate will be responsible for managing

inbound calls

, providing prompt resolutions, and ensuring a superior customer service experience in both

English and Hindi

.

This is an excellent opportunity for both

freshers and experienced professionals

who are passionate about customer service and looking to grow within a supportive and fast-paced environment.

Key Responsibilities:

Handle

inbound customer calls

efficiently while maintaining a high level of professionalism. Understand customer queries and provide accurate, timely solutions. Maintain detailed and clear records of customer interactions using internal systems. Escalate unresolved issues to relevant departments while following up to ensure resolution.

Candidate Requirements:

Excellent verbal communication skills in

English and Hindi

(mandatory). Strong interpersonal skills with a customer-centric approach. Basic proficiency in using computers and CRM tools.

Salary & Benefits:

Competitive monthly salary: ?20,000 - ?30,000 (based on relevant experience) Career development opportunities Friendly, professional work environment Opportunity for internal growth and promotions
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Paid sick time
Schedule:

Day shift Morning shift
Supplemental Pay:

Yearly bonus
Language:

Hindi (Required)
Location:

Bengaluru, Karnataka (Required)
Work Location: In person