Handling support emails. (Assign, track & address the support emails)
Responding to customer queries on time.
Provide appropriate solutions and alternatives in a timely manner.
Liaison between stakeholders.
Follow-up on the assigned tasks.
Good in escalations, categorize and sub-categorize the mails into respective pockets.
Handling last minute requirements in a positive manner.
Good in coordination, team player & other activities assigned on time.
Learning Management System(LMS) Live chat support to enrolled students.
Good Experience in handling service tickets through tools such as Zoho, Salesforce etc.
Required:
Minimum Qualification: Any undergraduate
Experience: 1-3 Years experience in handling support/quality.
Strong Verbal & written communication skills.
Rotational shifts/Weekoffs.
Gender Preferred: Anyone
Location: Bangalore
Job Type: Full-time
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Work Location: In person
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Job Detail
Job Id
JD3753515
Industry
Not mentioned
Total Positions
1
Job Type:
Contract
Salary:
Not mentioned
Employment Status
Permanent
Job Location
KA, IN, India
Education
Not mentioned
Experience
Year
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Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.