Job Description

: Inside Sales / Customer Sales Representative (CSR)

Department

: Deep Tech Business Unit

Location

: Bangalore

Objective:

To support sales operations by efficiently managing customer communication,

preparing quotations and sales documentation, ensuring timely follow-ups,

maintaining sales data, and enabling seamless coordination between customers,

suppliers, and internal teams.

Key Responsibilities:

1. Quotation & Documentation Management

Prepare and share customer quotations (quotes/RFQ responses) and Proforma
Invoices (PIs) based on pricing inputs.

Issue Sales Order Acknowledgements after customer confirmation. Coordinate for pricing and lead times, and incorporate this into customer
quotations.

2. Order & Payment Coordination

Follow up with customers on order confirmation and PO issuance. Track advance and final payments as per terms; coordinate internally to ensure
finance updates.

Maintain a tracker for quote vs PO conversion ratio.
3. Customer Engagement & Requirement Management

Maintain regular communication with existing customers for follow-ups on
requirements, order updates, and support needs.

Understand new component requirements and coordinate with the technical team
or suppliers for solutions.

Track repeat requirements and set reminders/follow-up schedules.
4. Sales Operations Support

Maintain Purchase Order (PO) Status reports - open, delivered, pending, delayed. Coordinate with logistics and technical teams to update customers on material
dispatch, delays, or queries.

Work with the team to handle customer escalations related to lead time,
deliveries, and payment delays.

5. Reporting & MIS

Prepare and circulate weekly MIS reports, including: - Quote vs PO conversion summary - RFQ status and win/loss analysis - Open PO summary - Repeat order pipeline - Payment follow-up status Maintain an internal dashboard with real-time tracking of sales opportunities and
customer pipeline.

6. Data Management & CRM Coordination

Ensure all communication and transactions are logged in the internal CRM or
tracking system.

Maintain a centralized record of customer contacts, PO copies, invoices, dispatch
details, and payment proofs.

Key Skills Required:

Strong communication and follow-up skills Attention to detail and accuracy in documentation Proficiency in Excel, Google Sheets, and basic ERP/CRM systems Basic technical understanding of electronic components

Preferred Qualification:

Graduate/Diploma in Engineering or Business Administration

1-3 years of experience in inside sales or customer coordination in electronics,

distribution, or tech sectors

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

Day shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person