Job Description

About Company

HopUp Amritsar is a large amusement and trampoline park located in Jandiala Guru, a part of Amritsar, offering a variety of activities for all ages, including trampoline jumping, go-kart racing, VR experiences, and classic arcade games. It features a playground area for children, provides food services, and is known for being a family-friendly space with amenities such as restrooms, on-site parking, and wheelchair-accessible facilities.

Job Title

- Customer Service Representative

Experience

- freshers to experienced

Role and Responsibilities -

Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries. Provide guidance and support to players on game rules, strategies, and promotions. Document and track player interactions and issues using our designated customer support tool. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions. Contribute to developing and improving customer support processes and resources.

Required Skills and Qualifications -

Strong problem-solving skills and the ability to think critically in a fast-paced environment. Empathy and patience when dealing with player concerns or frustrations. Basic technical knowledge and proficiency in using customer support tools and software. Ability to work independently and collaboratively as part of a team. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent . Passion for gaming and an understanding of online gaming culture and trends.

How to apply -

Send your resume to career@hopupindia.com

or Contact - 7377722221

Job Type: Full-time

Pay: ?11,000.00 - ?12,000.00 per month

Benefits:

Paid time off Provident Fund
Work Location: In person