Job Description

Location:

Andheri East, Marol, Mumbai

Shift Timing:

Night Shift (11:00 PM - 8:00 AM IST)

Company:

Shaadi.com - India's No.1 Matchmaking & Matrimony Platform

About Shaadi.com

Shaadi.com is the world's largest and most trusted matchmaking platform, serving millions of members worldwide. We specialize in offering

premium services to VIP, NRI, and High Net Worth Individuals (HNI) clients

, ensuring they receive personalized and world-class support. We are looking for talented, customer-centric professionals to join our

international customer experience team

in Mumbai.

Job Summary

We are seeking a

Customer Service Representative (CSR)

to manage interactions with

VIP, NRI, and HNI customers

via

calls, chat, and email

. This blended support role requires

exceptional communication skills, premium service orientation, and the ability to build strong relationships with high-value clients

. Candidates must have prior experience in

international voice processes

and be comfortable working in a

night shift environment

.

Key Responsibilities

Deliver

white-glove customer service

to Shaadi.com's VIP, NRI, and HNI members across

phone, chat, and email

. Handle customer concerns with

utmost professionalism, discretion, and empathy

. Provide

personalized resolutions

, ensuring complete ownership until closure. Document every interaction accurately in

CRM/ticketing systems

. Maintain

high service levels (SLAs)

while managing multiple tasks efficiently. Escalate complex or sensitive cases to senior teams, keeping clients informed. Stay updated on Shaadi.com's premium features, membership plans, and global customer requirements. Collaborate with peers and managers to enhance the

premium customer experience journey

.

Qualifications

Only Male Candidates

(as per shift requirement). Minimum

1 year of international voice process experience

(mandatory). Strong

English verbal and written communication skills

; ability to converse confidently with global clients. Comfortable working in a

US night shift (11:00 PM - 8:00 AM IST)

. Excellent

problem-solving, multitasking, and interpersonal skills

.

Preferred Skills

Prior experience in

International BPOs

. Ability to handle

high-value clients with tact and discretion

. Strong relationship management skills with a

customer-first approach

.

Why Join Shaadi.com?

Be part of India's

leading matchmaking brand

with a global presence. Opportunity to work closely with

VIP, NRI, and HNI clients

. Attractive compensation with

career growth opportunities

. Exposure to

world-class customer service standards

.
VIP Customer Service Jobs Mumbai, NRI Client Support Jobs, HNI Customer Support, International BPO Voice Process Jobs, Night Shift Customer Service Jobs Andheri, Shaadi.com Careers, Premium Customer Experience Jobs, Customer Service Representative International.

Apply now to join

Shaadi.com's Premium Customer Service Team

and deliver unmatched experiences to our

VIP, NRI & HNI members

.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹37,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

International voice process: 1 year (Required)
Shift availability:

Night Shift (Preferred)
Work Location: In person