Job Description

We're hiring.
Ubiquity is hiring Customer Service Representatives to join our team in India. Demonstrating skills and concepts within a high-volume call center environment. Member Relations Representative is responsible to provide thoughtful and courteous customer service to each and every individual.

We're made of something different.
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and our clients. Think you have what it takes? Join us!

Responsibilities:
? Research credit card disputes and build dispute cases to recover funds for customers.
? Monitor disputed transactions for possible fraudulent activity.
? Researching and analyzing customer transactions, analyzing and rendering critical decisions on customer
disputes, with the goal of preventing losses to the customer and the client.
? Work with cardholder or merchants to collect and document information that may be used in resolving outstanding disputes
? Own and resolve any/all disputes within the established SLA
? Perform moderate risk analysis of account and transaction data involving Regulation E and Regulation Z
claims in effort to balance customer experience and risk for the client and the bank.
? Accountable for always doing the right thing for customers and colleagues, while operating within client's risk appetite, and achieves results.
? Interact with the internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
? Ensure that regulatory timeframes as well as internal Service Level Agreements [SLA] are met to avoid compliance violations, which include, but are not limited to issuance of credit, reversal of fees, interest
reimbursement, mailing appropriate notification letters to customers, case closure timeframes, etc.
? Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
? Analyze and utilize all bank records, systems and the case management system to facilitate a comprehensive review of all disputed transactions.

Requirements:
? High School diploma or equivalent required.
? Must have at least 1 year BPO Experience. Financial background is a requirement.
? Customer-focused, understanding of individual customer needs. Must be able to express empathy towards the customer's perspective.
? Ability to remain professional in all circumstances to customers, merchants, and teammates.
? Ability to comprehend the debit/credit card industry and related company policies as it pertains to resolving disputes.
? Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
? Ability to comprehend the debit/credit card industry and related company policies as it pertains to resolving disputes.
? Good verbal and written communication skills in English Language
? Strong attention to details and ability to multitask
? Strong analytical and investigation skills
? Candidate should be amenable to work on Shifting Schedules (Day Shift, Mid Shift, Night Shift)

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 200+ brands and counting.

We want you.

We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.

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