Job Description

Customer Service - Import

? Handling shipments Air / Sea (LCL, FCL, AIR)

? Following up with the counterpart/co-loaders on daily routing orders & updating the same

to client on daily basis.

? Preparing CAN copies and sending Cnee with arrival Details

? Resolving the issues & query of customers regarding daily routing orders.

? Execute order request - calls / email

? Email suppliers, carrier & customers with shipping updates

? Track shipments and confirm receipt & arrivals of shipments.

? Ensure customer experience by addressing customer concerns and resolving issues

? Responsible for answering and routing phone calls, handling enquires

? Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with

proper updates.

Qualifications

? Experience Required: 2-5 Years

? Sectors: Air / Sea

? Background: Logistics Only

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹55,000.00 per month

Experience:

Customer support: 4 years (Required) Imports: 4 years (Required) Logistics: 4 years (Required) Customer service: 4 years (Required) Freight : 4 years (Required)
Language:

* English (Required)