Job Description

Position: Customer Service Executive

Location: 111-112, 1st floor, M3M Cosmopolitan, Sector 66, Golf Course Ext Road, Gurugram, Haryana 122101

Working Days:

5 days a week

Office Timing:

07:30 PM IST - 04:30 AM IST

Work Location:

In-person

Key Requirements

Excellent verbal and written communication skills Strong interpersonal skills with a customer-centric approach Ability to handle customer queries professionally and efficiently Problem-solving abilities with quick decision-making skills Prior experience in customer service or a related role is preferred

Experience: 0 to 6 months in the USA job market

Proficiency in English is highly desirable

Key Responsibilities

Handling customer inquiries through calls, emails, and other communication channels Providing accurate information and resolving customer concerns promptly Maintaining service records and updating customer interaction logs Coordinating with internal teams to ensure smooth resolution of issues Ensuring adherence to company service standards and protocols Supporting service improvement initiatives and ensuring high customer satisfaction
Job Types: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹25,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off Provident Fund
Language:

English (Required)
Work Location: In person