We are looking for a Customer Service & Operations Executive who will act as a key point of contact between our internal team, clients, and enrolled students. The role involves student coordination, data retrieval and management, query resolution, and ensuring smooth operational workflows.
Key Responsibilities
Coordinate with enrolled students via calls, WhatsApp, email, and CRM tools
Handle student queries related to programs, timelines, and documentation
Retrieve, verify, and maintain student data accurately
Update trackers, dashboards, and internal reports on a daily basis
Ensure smooth communication between students and client institutions
Maintain proper records and ensure data accuracy and confidentiality
Support internal teams with operational and reporting requirements
Ensure SLAs and response timelines are met consistently
Eligibility & Requirements
Bachelor's degree in any discipline
0-1 year of experience in customer service, operations, or coordination roles
Freshers with good communication skills are welcome
Strong verbal and written communication skills
Comfortable with calling, follow-ups, and stakeholder coordination
Basic knowledge of MS Excel / Google Sheets and documentation
Ability to multitask and work in a fast-paced startup environment
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,927.58 - ₹25,000.00 per month
Work Location: In person
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