Process: US Voice - Customer Service (Restaurant Order Taking)
Job
Summary
Piezel Infotech is seeking experienced, enthusiastic, and dedicated Customer Care Executives to join our growing team for a US-based restaurant order-taking voice process. The ideal candidate will have prior experience in international voice processes, possess excellent communication skills, and be comfortable working in night shifts.
Key Responsibilities
Handle incoming calls from US customers placing food orders.
Accurately take customer orders and enter them into the system.
Ensure high-quality customer experience by addressing customer queries or concerns promptly and professionally.
Should follow Customer-centric approach.
Meet performance metrics including call quality, order accuracy, and customer satisfaction.
Collaborate with team leads and supervisors to improve processes and performance.
Requirements:
Minimum 1 year of experience in international voice-based customer service (preferably in the BPO industry).
Excellent verbal communication skills in English.
Minimum qualification: Graduate or Undergraduate (any stream).
Comfortable working in US night shifts. Strong listening skills and attention to detail.
Must be a team player with a positive attitude.
Compensation & Benefits:
Salary: Up to ₹35,000/month (based on experience and performance)
Attractive weekly incentives
PF and Health Insurance benefits
Meal allowance of ?2,000/month
Both-side cab facility
Opportunity to work in a fast-growing, employee-friendly environment
Work Schedule:
Shift Timings: 1:30 AM to 10:30 AM IST (Night Shift)
Working Days: 6 days a week
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Food provided
Health insurance
Paid time off
Provident Fund
Application Question(s):
How much will you rate yourself in communication?
Total years of experience in International Voice process
How many years of experience you hold in handling US customers over call
Shift availability:
* Night Shift (Preferred)
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