Job Description

Healthcare Customer Support - Voice Process | Optum

Location:

Gurugram

Job Type:

Full-time

Experience Level:

1+ year or Fresher

Shift:

Rotational shifts (including night shifts)

About the Role

We are hiring

Healthcare Customer Support Associates

to join our Optum team. This role involves assisting U.S. healthcare customers with queries related to claims, benefits, eligibility, billing, and service issues through voice support. If you have strong communication skills and prior voice process experience, this is a great opportunity to grow your career in the healthcare domain.

Key Responsibilities

Handle inbound/outbound calls from U.S. healthcare customers. Resolve queries related to claims, insurance policies, benefits, and billing. Provide accurate information while ensuring compliance with HIPAA and company guidelines. Maintain high levels of customer satisfaction and first-call resolution. Document customer interactions in the system accurately. Work collaboratively with peers and supervisors to meet performance targets (AHT, Quality, CSAT).

Eligibility Criteria

Education:

UG / Graduate / B.Tech (any stream).

Experience:

Minimum

1 year of Voice Process experience

.

Skills:

Excellent spoken and written English communication. Strong problem-solving skills. Ability to work in a fast-paced, high-volume environment. Flexibility to work in

rotational shifts

(including night shifts).
Please send us your CV at - 8800563774

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person