Job Description

Job Overview:

We are hiring experienced

Customer Service Representatives

for a

technical support process

at our Gurgaon office. The ideal candidate will have prior experience in handling international customers and possess strong communication and problem-solving skills.

Key Responsibilities:

Assist international customers with technical queries via voice and/or non-voice channels Troubleshoot issues and provide step-by-step guidance Document customer interactions accurately in internal systems Follow support protocols and maintain service quality Work collaboratively with team members and support teams

Eligibility Criteria:

Education: Undergraduate or Graduate (any stream) Experience: Minimum

6 months of international customer support experience

(voice/chat/email) Communication: Excellent verbal and written English skills Technical aptitude and willingness to learn product knowledge Comfortable with rotational shifts and working 5 days a week

Additional Details:

Work Mode:

In-office (Gurgaon)

Shift:

Rotational (including evening or night shifts)

Working Days:

5 days/week with 2 rotational offs

Training:

Provided post-selection

Performance Incentives:

Available based on KPIs
Job Types: Full-time, Permanent

Pay: ?22,000.00 - ?27,000.00 per month

Schedule:

Monday to Friday Rotational shift
Supplemental Pay:

Performance bonus
Experience:

International Tech support: 1 year (Required)
Language:

English (Required)
Location:

Gurgaon District, Haryana (Required)
Work Location: In person