Job Description

Gurgaon


Link Copied
RSS Feed



CSR- Customer Service Representative

Job description / KRAs:

Responsible for providing correct & effective communication to existing & prospective customers about products & their applications in various steps of surgical procedures

Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice

Responsible for collecting field level data as required


Responsible for identifying customer needs and closing sales calls to achieve territory targets

Ability to drive market creation initiatives under the guidance of company account manager

Responsible for maintaining effective distribution management

Education:

Minimum qualification: Graduation (science, pharmacy background preferred)

Required experience:

2-3 years post graduation; experience in sales / marketing & in healthcare and surgical industry preferred


Mandatory skills:

Self motivated

Good Communication Skills

Core Selling Skills

Good Customer Relationship Management Skills


Desired skills:

Basic internet skills

Ready to work in Operating Theatre environment

Exposure to healthcare business

Should be willing to learn clinical aspects of company products & their applications in various surgeries


Experience 2 - 4 Years


Salary 3 Lac To 4 Lac P.A.


Industry ITES / BPO / KPO / LPO / Customer Service


Qualification B.Pharma, B.Sc, M.Pharma, M.Tech


Key Skills Negotiation Skill Customer Relationship Good Communication Skills Inbound Customer Service