process. The role requires handling customer queries via voice calls while ensuring a high standard of service and satisfaction.
Eligibility Criteria:
Education: Undergraduate or Graduate (any stream)
Experience:
Minimum 6 months of experience in an international voice or blended process
- mandatory
Communication: Excellent verbal communication in
English
Skills:
Strong interpersonal and problem-solving skills
Ability to work in a fast-paced environment
Customer-centric mindset
Key Responsibilities:
Handle inbound/outbound international customer calls
Address customer queries and provide appropriate solutions
Maintain call quality and customer satisfaction scores
Follow standard operating procedures and update CRM systems
Meet performance metrics and service level agreements (SLAs)
Interested candidates with relevant international experience may apply with an updated resume. Shortlisted applicants will be contacted for further steps.
Job Types: Full-time, Permanent
Pay: ?22,000.00 - ?27,000.00 per month
Schedule:
Day shift
Monday to Friday
Morning shift
Night shift
Rotational shift
UK shift
Supplemental Pay:
Performance bonus
Application Question(s):
International Mail and Chat Experience is Mandatory.
Language:
English (Required)
Location:
Gurgaon District, Haryana (Required)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.