Job Description

We are hiring experienced

Customer Support Executives

for an

international Mail and Chat

process. The role requires handling customer queries via voice calls while ensuring a high standard of service and satisfaction.

Eligibility Criteria:

Education: Undergraduate or Graduate (any stream) Experience:

Minimum 6 months of experience in an international voice or blended process

- mandatory Communication: Excellent verbal communication in

English

Skills: Strong interpersonal and problem-solving skills Ability to work in a fast-paced environment Customer-centric mindset

Key Responsibilities:

Handle inbound/outbound international customer calls Address customer queries and provide appropriate solutions Maintain call quality and customer satisfaction scores Follow standard operating procedures and update CRM systems Meet performance metrics and service level agreements (SLAs)

Additional Information:

Work Days:

5 days working

| 2 rotational weekly offs Shifts: Rotational shifts (including night shifts)

Cab Facility:

Both-side cab provided

Training:

Provided post-selection

How to Apply:

Interested candidates with relevant international experience may apply with an updated resume. Shortlisted applicants will be contacted for further steps.

Job Types: Full-time, Permanent

Pay: ?22,000.00 - ?27,000.00 per month

Schedule:

Day shift Monday to Friday Morning shift Night shift Rotational shift UK shift
Supplemental Pay:

Performance bonus
Application Question(s):

International Mail and Chat Experience is Mandatory.
Language:

English (Required)
Location:

Gurgaon District, Haryana (Required)
Work Location: In person