Job Description

Customer Support Executive - Roles and Responsibilities

Primary Role:

To provide exceptional service and support to customers by resolving their queries, concerns, and complaints effectively via various communication channels such as phone, email, chat, or social media.

Key Responsibilities:

Customer Interaction:

Respond to customer inquiries promptly and professionally. Provide accurate, valid, and complete information using the right methods/tools. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Issue Resolution:

Troubleshoot customer issues and escalate unresolved problems to the appropriate department. Maintain ownership of customer issues until resolution is achieved.

Product Knowledge:

Stay up to date with product knowledge, company policies, and procedures. Educate customers about new products or services and their features.

Documentation and Reporting:

Maintain detailed records of customer interactions, transactions, feedback, and actions taken. Prepare reports as required by team leaders or managers.

Team Collaboration:

Work closely with team members and other departments to ensure consistent customer satisfaction. Participate in team meetings, training sessions, and performance reviews.

Quality and Compliance:

Adhere to company policies, quality standards, and service protocols. Meet individual and team performance targets (KPIs/SLAs).

Skills Required:

Excellent verbal and written communication Active listening and problem-solving Patience and empathy Ability to work under pressure Basic computer proficiency (CRM tools, MS Office, etc.)
Job Types: Full-time, Permanent, Fresher

Pay: ?25,000.00 - ?32,000.00 per month

Benefits:

Flexible schedule Health insurance Life insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift Fixed shift Morning shift Night shift Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person