Job Description

Location: Gurgaon, Sector-32

Shift: US Shift

Process: Inbound Voice

Job Summary

We are looking for an experienced Customer Service Representative (CSR) who is responsible for providing high-

quality customer support through inbound voice calls, primarily handling customer inquiries, resolving issues, and

offering information about products or services in a professional, courteous, and efficient manner. This role requires

strong communication skills, a customer-focused approach, and the ability to manage multiple tasks in a fast-paced

environment.

Essential Duties and Responsibilities


Managing incoming calls and customer service inquiries


Identifying and assessing customers' needs to achieve satisfaction


Build sustainable relationships and trust with customer accounts through open and interactive

communication


Resolves product or service problems by clarifying the customer's complaint, determining the cause of the

problem, selecting and explaining the best solution to solve the problem, expediting correction or

adjustment, and following up to ensure resolution.


Provide accurate, valid and complete information by using the right methods/tools


Meet personal/customer service team sales targets and call handling quotas


Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow

up to ensure resolution


Keep records of customer interactions, process customer accounts and file documents

Requirements


Ability to stay calm when customers are stressed or upset


Excellent Communication skills in English


Comfortable using computers


Experience working with customer support.Excellent written and verbal communication skills.


Solid organizational skills including attention to detail and multi-tasking skills.

Job Types: Full-time, Fresher

Schedule:

US shift
Language:

English (Required) Hindi (Preferred)
Work Location: In person

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