Job Description

Job title:- Customer Service Executive

Location:- Sector 49, Gurgaon

Job Summary:

We are looking for a Customer Service Executive who will act as a liaison between our company and its current and potential customers. The successful candidate will manage customer queries, resolve issues, and ensure customer satisfaction through professional communication and support.

Key Responsibilities:

Handle inbound and outbound customer calls in a timely and professional manner. Resolve customer complaints and provide appropriate solutions. Provide information about products, services, and promotions. Maintain customer records by updating account information. Follow up with customers to ensure their issues are resolved. Collaborate with internal teams to improve customer service processes. Maintain a positive, empathetic, and professional attitude toward customers.

Requirements:

Any Graduate Proven experience in customer service or a similar role is preferred. Strong communication and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Basic knowledge of CRM systems and MS Office. Problem-solving skills and attention to detail.
Job Types: Full-time, Permanent, Fresher

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Education:

Bachelor's (Preferred)
Experience:

Telecommunication: 1 year (Preferred)
Language:

English (Required)
Location:

Gurgaon, Haryana (Required)
Work Location: In person

Speak with the employer

+91 6204293799