Job Description

- Customer Support Executive (E-commerce)

We are looking for a professional individual with experience in

e-commerce and platforms like Shopify & Shiprocket

. The role requires someone who can provide excellent customer service and handle multiple tasks while staying focused on the customer.

Minimum Experience:

1 year in e-commerce/customer service.

Responsibilities:

Be available for customer support via Call/WhatsApp/Chat/Email from 10 AM to 7 PM. Understand our business and products, and represent the company to clients with care. Handle customer queries from different platforms (Website, Amazon, etc.). Coordinate with courier companies to ensure timely delivery of shipments. Provide technical support and guidance on products. Communicate professionally via phone and email.

Skills Required:

Excellent communication skills (spoken & written) Creative thinking and problem-solving ability Patience and ability to engage customers in conversation Strong interpersonal skills Self-motivated, energetic, and professional
Job Type: Full-time

Pay: ?10,432.14 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Paid time off
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

How Many Years of Relevant Experience You have in Customer Service Representative?
Language:

English (Preferred) Hindi (Preferred)
Location:

Ahmedabad, Gujarat (Preferred)
Work Location: In person