Job Description

: Customer Service Representative

Job Title: Customer Service Representative

Location: Ahmedabad

Experience: Entry-level to 2 years

Education: Graduate (Any Stream)

Position Overview:

We are looking for a dedicated and customer-focused Customer Service Representative

(CSR) to join our support team. The ideal candidate must hold a graduation degree and

possess excellent communication and interpersonal skills. The CSR will act as the first point

of contact for customers, ensuring a seamless and professional service experience across all

communication channels.

Key Responsibilities:

? Respond promptly to customer inquiries via phone, email, chat, or in-person.

? Handle and resolve customer complaints in a professional and empathetic manner.

? Maintain detailed records of customer interactions, transactions, comments, and

complaints.

? Identify customer needs and provide appropriate solutions or direct them to the

relevant department.

? Ensure customer satisfaction and provide professional support throughout the

customer journey.

? Follow communication guidelines and procedures as per company standards.

? Collaborate with internal teams to escalate and resolve customer issues efficiently.

Key Requirements:

? Graduate in any stream from a recognized university.

? Excellent verbal and written communication skills.

? Strong problem-solving abilities and customer orientation.

? Proficiency in Microsoft Office and familiarity with CRM systems.

? Ability to work in a fast-paced environment and handle high call volumes.

? Team player with a positive attitude and a strong work ethic.

? Willingness to work in rotational shifts, including weekends and holidays if required.

Preferred Qualifications:

? Prior experience in a customer service or call center environment.

? Multilingual capabilities will be an added advantage.

? Knowledge of customer service software, databases, and tools.

Compensation: As per industry standards

Employment Type: Full-time

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift Evening shift
Supplemental Pay:

Performance bonus
Work Location: In person