Job Description

: Customer Service Representative

Job Title: Customer Service Representative

Location: Ahmedabad

Experience: Entry-level to 2 years

Education: Graduate (Any Stream)

Position Overview:

We are looking for a dedicated and customer-focused Customer Service Representative

(CSR) to join our support team. The ideal candidate must hold a graduation degree and

possess excellent communication and interpersonal skills. The CSR will act as the first point

of contact for customers, ensuring a seamless and professional service experience across all

communication channels.

Key Responsibilities:


Respond promptly to customer inquiries via phone, email, chat, or in-person.


Handle and resolve customer complaints in a professional and empathetic manner.


Maintain detailed records of customer interactions, transactions, comments, and

complaints.


Identify customer needs and provide appropriate solutions or direct them to the

relevant department.


Ensure customer satisfaction and provide professional support throughout the

customer journey.


Follow communication guidelines and procedures as per company standards.


Collaborate with internal teams to escalate and resolve customer issues efficiently.

Key Requirements:


Graduate in any stream from a recognized university.


Excellent verbal and written communication skills.


Strong problem-solving abilities and customer orientation.


Proficiency in Microsoft Office and familiarity with CRM systems.


Ability to work in a fast-paced environment and handle high call volumes.


Team player with a positive attitude and a strong work ethic.


Willingness to work in rotational shifts, including weekends and holidays if required.

Preferred Qualifications:


Prior experience in a customer service or call center environment.


Multilingual capabilities will be an added advantage.


Knowledge of customer service software, databases, and tools.

Compensation: As per industry standards

Employment Type: Full-time

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift Evening shift
Supplemental Pay:

Performance bonus
Work Location: In person