Job Description

We are

The Customization Group!

A global leader in

mass customization

, leveraging

AI

and

automation

to revolutionize the personalized products industry. With a strong international presence across

Europe, North America, and the Middle East

, we manufacture up to

500,000 unique products daily

, reaching millions of customers through

20+ own online shops

and

1,000+ partner stores

. Our

AI-first strategy

drives

efficiency, scalability, and innovation

, keeping us ahead in a fast-moving market while growing through

AI-driven acquisitions and partnerships

.


Our diverse team of

500+ professionals

from

40+ nationalities

thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you'll find the perfect environment to

take ownership and drive impact

in the future of e-commerce



We have a brand-new opportunity for a

Customer Service Representative (German Language).

In this position, you will deliver happiness and make every customer experience smooth and positive. Sounds good? Then keep reading!

These Benefits are waiting for you:

International Experience:

Collaborate with a globally distributed team and gain valuable cross-cultural exposure.

Remote Work Flexibility:

Enjoy the convenience of working from home, with the flexibility to manage your own environment.

High-Quality Home Office Equipment:

Receive top-notch tools and resources to ensure a productive and comfortable workspace.

Learning & Development Opportunities:

Acquire hands-on experience and knowledge to support your long-term professional growth.

Team Building & Company Events:

Stay connected through regular team activities and company-wide events that foster a strong sense of community.

Your Day-to-Day responsibilities:

Be the success champion:

You efficiently resolve all inbound and outbound support requests following established guidelines. Whether providing support via email, voice chat, or telephone, you'll consistently go above and beyond to ensure our customers receive the timely, high-quality assistance they deserve.

But that's not all! Be the Team Player:

As a valued team member, you also work closely with management to identify opportunities to improve overall customer satisfaction. By collaborating with your colleagues and leveraging your exceptional communication skills, you'll help us create a more seamless and positive customer experience.

Preferrable Background:

Experience

Some initial experience in customer support or another service-oriented role

Hard Skills

Advanced knowledge of the

German

and

English

languages (B2-C1) Comfortable using digital tools and CRM systems A structured and independent approach to work

Soft Skills

You bring calm confidence, kindness, and a clear focus on solutions - especially when things get dynamic ?? You're a great listener and understand what people really need You take initiative whenever you see room for improvement
Embrace the opportunities that await you here!


Your journey may lead to new skills, relationships, and success.

One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/