Job Description

We are The Customization Group!
A global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 2.500.000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.
Our diverse team of 700+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you'll find the perfect environment to take ownership and drive impact in the future of e-commerce
We have a brand-new opportunity for a Customer Service Representative (German Language). In this position, you will deliver happiness and make every customer experience smooth and positive. Sounds good? Then keep reading!
These Benefits are waiting for you:

• International Experience: Collaborate with a globally distributed team and gain valuable cross-cultural exposure.
• Remote Work Flexibility: Enjoy the convenience of working from home, with the flexibility to manage your own environment.
• High-Quality Home Office Equipment: Receive top-notch tools and resources to ensure a productive and comfortable workspace.
• Learning & Development Opportunities: Acquire hands-on experience and knowledge to support your long-term professional growth.
• Team Building & Company Events: Stay connected through regular team activities and company-wide events that foster a strong sense of community.

Your Day-to-Day responsibilities:

• Be the success champion: You efficiently resolve all inbound and outbound support requests following established guidelines. Whether providing support via email, voice chat, or telephone, you'll consistently go above and beyond to ensure our customers receive the timely, high-quality assistance they deserve.

• But that's not all! Be the Team Player: As a valued team member, you also work closely with management to identify opportunities to improve overall customer satisfaction. By collaborating with your colleagues and leveraging your exceptional communication skills, you'll help us create a more seamless and positive customer experience.

Preferrable Background:
Experience
Some initial experience in customer support or another service-oriented role
Hard Skills

• Advanced knowledge of the German and English languages (B2-C1) ?
• Comfortable using digital tools and CRM systems ?
• A structured and independent approach to work ?

Soft Skills

• You bring calm confidence, kindness, and a clear focus on solutions - especially when things get dynamic ????
• You're a great listener and understand what people really need ?
• You take initiative whenever you see room for improvement ?

Embrace the opportunities that await you here!
Your journey may lead to new skills, relationships, and success.
One team. Millions of happy customers worldwide. Join us!

Skills Required