Limestays offers handpicked villas, apartments & homestays across Goa, ensuring hassle-free and memorable stays for our guests.
Role Overview:
We're looking for a
Customer Service Representative
to handle guest inquiries, resolve issues, and provide seamless support before, during, and after their stay.
Responsibilities:
Respond promptly to guest inquiries via phone, email, WhatsApp & social media.
Assist with reservations, booking modifications, cancellations, and general queries.
Handle complaints or issues with professionalism, providing quick resolutions.
Coordinate with operations, housekeeping, and guest relations teams to fulfill requests.
Maintain accurate records of guest interactions and feedback.
Promote Limestays services and ensure every guest has a smooth experience.
Requirements:
0-2 years of experience in customer service or hospitality (freshers welcome).
Excellent verbal & written communication skills.
Strong problem-solving ability and guest-first attitude.
Comfortable with multitasking and using CRM/booking tools.
Willingness to work flexible hours, weekends, and holidays.
Job Type: Full-time
Pay: ?20,000.00 - ?30,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Ability to commute/relocate:
Goa, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Location:
Goa, Goa (Preferred)
Work Location: In person
Speak with the employer
+91 9967336196
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