Job Description

We are Make IT Real Tech!
An information technology firm that provides consulting services in IT, software, and advanced areas such as Artificial Intelligence. Our global team of experts is committed to creating AI-driven workflows and solutions that enhance efficiency across the manufacturing, supply chain management, and e-commerce space. By leveraging latest technologies, we offer customized IT solutions that place us at the forefront of innovation, driving advancements in both customer engagement and operational efficiency.
We have a brand-new opportunity for a Customer Service Representative (French language). You will be able to put yourself in the customers' shoes and remain helpful, patient, and cheerful. Sounds good? Then keep reading!
Why you will love working with us:

• Global Collaboration: Gain international experience by working with globally distributed teams
• Remote Work: Enjoy the convenience of working from home, with the flexibility to manage your own environment

• Private Health Insurance: Comprehensive coverage for your peace of mind
• Extra Leave: Additional paid leave for special occasions
• Growth Opportunities: Access to valuable knowledge and experience to support your career development
• Team Building: Connect with colleagues through team-building activities and company events
• Innovation and AI: Be part of an AI-first workplace that enables everyone to drive unique business solutions through state-of-the-art technology

Your Day-to-Day responsibilities:

• Be the success champion: You efficiently resolve all inbound and outbound support requests following established guidelines. Whether providing support via email, voice chat, or telephone, you'll consistently go above and beyond to ensure our customers receive the timely, high-quality assistance they deserve.

• But that's not all! Be the Team Player: As a valued team member, you also work closely with management to identify opportunities to improve overall customer satisfaction. By collaborating with your colleagues and leveraging your exceptional communication skills, you'll help us create a more seamless and positive customer experience.

Preferrable Background:

• Proficiency in French with a valid certification from a recognized institute or a reputed university is mandatory
• Fluency in English (essential for internal communication and collaboration with cross-functional, multicultural teams)
• Willingness to work during CEST hours
• 2+ years' experience in customer support or another service-oriented role
• Comfortable using digital tools and CRM systems
• Multitasking abilities to keep up with the pace of our dynamic workplace
• Ability to work with minimal supervision allowing you to bring your unique talents to the table
• Confidence to manage your time effectively while collaborating seamlessly with your colleagues

Embrace the opportunities that await you here!
Your journey may lead to new skills, relationships, and success.
One team. Millions of happy customers worldwide. Join us!