Job Description

Job Title: Customer Service Representative (Female)
Job Location: Karari Garden, Nirmal Village, Vasai West, District Palghar, Mumbai, 401304.
:
We are seeking a dynamic individual to join as a Receptionist and Customer Service Representative for one of our clients. This role plays a crucial part in ensuring our customers have a positive experience both in person and over the phone. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask efficiently.
Responsibilities:
1. Reception Duties:

• Greet and welcome visitors in a professional and friendly manner.
• Manage incoming calls and direct them to the appropriate personnel.
• Handle incoming and outgoing mail and packages.
• Maintain a tidy and organized reception area.

2. Customer Calling:

• Make outbound calls to customers to provide assistance, gather feedback, or follow up on inquiries.
• Handle customer inquiries and provide information about products, services, and company policies.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints or escalate issues as needed to ensure customer satisfaction.

3. Follow-up:

• Follow up with customers to ensure their needs have been met and to gather feedback on their experience.
• Coordinate with other departments to ensure timely resolution of customer issues or requests.
• Maintain regular communication with customers to build strong relationships and foster customer loyalty.

4. Administrative Support:

• Assist with various administrative tasks such as filing, data entry, and scheduling appointments.
• Provide support to other team members and departments as needed.

Qualifications:

• Graduation or diploma or equivalent.
• Previous experience in customer service, reception, or a related field preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in fast-paced environments.
• Strong organizational and multitasking abilities.
• Proficiency in basic computer skills (e.g., Microsoft Office, email, internet browsing).
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.

This position offers an exciting opportunity to be the face of our company and provide exceptional service to our customers. If you are passionate about customer satisfaction and enjoy interacting with people, we encourage you to apply. Please share your resume at vanshika@unizontechnology.com.