Job Description

About the Role:

We are looking for

customer-focused, enthusiastic, and proactive individuals

to join our support team. As a Customer Support Representative, you will be the first point of contact for our clients, ensuring their queries are resolved quickly and effectively while delivering an exceptional customer experience.

Key Responsibilities:

Handle customer queries via phone, email, or chat in a professional and timely manner. Provide accurate information about products and services. Assist customers in troubleshooting issues and provide effective solutions. Maintain detailed and accurate records of customer interactions. Escalate unresolved issues to the appropriate teams when necessary. Follow up with customers to ensure their concerns are fully addressed. Contribute to building customer loyalty by providing outstanding service.

Required Skills & Qualifications:

Excellent communication skills (verbal & written). Strong problem-solving and active listening abilities. Patience and empathy in handling different types of customers. Ability to multitask and manage time effectively. Basic computer knowledge and familiarity with CRM tools preferred. Prior experience in customer support (voice or non-voice) is an advantage.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Language:

English (Required) Hindi (Preferred)
Work Location: In person