Job Description

The Customer Relation Executive (CRE) is responsible for maintaining excellent relationships with customers by addressing inquiries, resolving complaints, providing information about products/services, and ensuring a smooth overall customer experience. The role requires strong communication skills, patience, and a customer-centric approach to uphold the company's brand and ensure customer satisfaction and loyalty.

Key Responsibilities:

Serve as the first point of contact for customers--via phone, email, and in person. Handle customer inquiries regarding products, services, bookings, and policies. Maintain accurate records of customer interactions, transactions, and feedback. Resolve product or service issues promptly and professionally. Coordinate with internal departments to resolve customer issues. Follow up with customers to ensure their issues are resolved to satisfaction. Promote company products and services based on customer needs. Manage customer databases and ensure up-to-date contact information. Collect and analyze customer feedback to identify areas for improvement. Ensure all customer touch points reflect a positive brand image.

Skills & Qualifications:

Business Administration, Marketing, or relevant field. Proven experience in customer service or client-facing roles preferred. Strong interpersonal and communication skills. Ability to handle stress, multitask, and work in a fast-paced environment. Problem-solving mindset with attention to detail.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person