Job Description

Customer Service Representative | NetCom+ | Kolkata

About NetCom+:
NetCom+ is a leading global provider of learning and business solutions, delivering exceptional training and support services to clients worldwide. We focus on empowering individuals and organizations to achieve their goals through seamless learning experiences.

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Job Summary:

We are looking for a Customer Service Representative to join our Kolkata team. The ideal candidate will be the first point of contact for our clients, providing timely and accurate support while ensuring an excellent customer experience.

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Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat.

Provide accurate information about NetCom+ training programs, services, and offerings.

Resolve client issues efficiently, escalating complex cases to the relevant teams when necessary.

Maintain detailed records of customer interactions in the CRM system.

Collaborate with internal teams to improve service delivery and customer satisfaction.

Follow up on pending requests and ensure timely resolution.

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Required Skills & Qualifications:

Bachelor's degree or equivalent.

1-3 years of experience in customer service, client support, or helpdesk roles.

Excellent communication skills in English (spoken and written).

Strong problem-solving skills and ability to handle challenging situations calmly.

Familiarity with CRM tools is a plus.

Positive attitude, patience, and a customer-first mindset.

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Why Join NetCom

Be part of a global leader in learning and professional services.

Work in a collaborative and supportive environment.

Opportunity to grow your career in customer service and client management.