Job Description

:

We are looking for a proactive and dedicated

Customer Support Executive

to manage and support our e-commerce operations. The ideal candidate will be responsible for handling customer queries, coordinating order fulfillment, and ensuring smooth day-to-day operations across platforms.

Key Responsibilities:

Handle e-commerce related customer issues and queries on

calls, WhatsApp, and email

. Call

COD (Cash on Delivery)

customers for

order confirmation

. Coordinate with logistics teams to ensure

timely shipment and delivery

. Manage

daily order operations

, including

booking and labelling of shipments

. Maintain accurate records of orders, returns, and customer interactions. Resolve post-order support tickets, including

delivery issues, exchanges, or returns

. Provide clear and timely updates to customers about their order status. Collaborate with the product and marketing team to address customer feedback. Ensure a high level of

customer satisfaction

and professionalism in communication.

Requirements:

Bachelor's degree or equivalent. Minimum 1 year of experience in customer support or e-commerce operations. Strong communication skills (English & Hindi preferred). Familiarity with basic tools like Excel, Google Sheets, and e-commerce platforms. Ability to multitask and manage priorities under pressure. Problem-solving attitude with a customer-first mindset.

Preferred Skills:

Experience with Shopify, or any other e-commerce platform. Knowledge of basic shipment processes and logistics coordination. Comfortable with CRM and support ticketing tools.

Benefits:

Competitive salary Training and professional growth opportunities Positive and collaborative work environment

Schedule:

Day shift 6 days/week

Experience:

Customer support: 0 to 1 year (Preferred)

Language:

Hindi, English (Required)
Interested candidates may apply with an updated resume.

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?22,000.00 per month

Benefits:

Food provided Paid sick time
Work Location: In person