Job Description

Job Title:

Customer Support Representative

Company:

Manvi International Courier

Location:

Dwarka Sector 7, New Delhi

Work Timing:

10:30 AM to 7:30 PM

Salary:

18,000 to
25,000 CTC

Experience:

1-3 years in customer service (preferably in logistics/courier sector)

Joining:

Immediate

Education:

Graduate

Hiring Specifications:

Excellent verbal and written communication skills (English & Hindi required; Punjabi preferred) Strong multi-tasking and time-management skills Ability to handle difficult customers and high-pressure situations Comfortable with handling large volumes of inbound and outbound calls Male and female both can apply

Job Responsibilities:

Handle inbound and outbound calls, chats, and emails for customer queries and service inquiries Convert incoming leads by clearly explaining services, delivery timelines, and pricing Resolve customer issues related to shipment tracking, delays, and delivery Coordinate with logistics vendors (DHL, FedEx, UPS) and internal operations teams to resolve issues Maintain accurate call logs, case updates, and customer information in the CRM Support basic operational tasks such as label generation, invoicing, tracking updates, and data entry Educate customers about branded/local courier options and benefits Provide after-service support and maintain positive customer relationships Ensure timely follow-ups and keep all shipment and contact data up to date in the system

Apply Now:

hr@manvicourier.com

Contact:

9220032489

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Language:

English (Required) Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 9220032489