Understand customer needs and develop plans to address them
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities for the sales team
Aim to preserve customers and renew contracts
Escalation management
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Qualification
Proven experience in Client Relationship
Knowledge of customer relationship management (CRM) practices
Experience in customer service is a must
Problem-solving attitude
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Preferred)
total work: 2 years (Preferred)
Language:
English (Required)
Hindi (Required)
Work Location: In person
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